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Winchester, Kentucky Winchester, Kentucky City Logo

Public Works

Logo for Fix It Winchester. The words 'FIX IT' are in large maroon letters with a green hammer and shovel crossed between them. Below, 'WINCHESTER' is written in green capital letters. A green oval surrounds an illustration of a decorative street lamp with four round lights.

REPORT A CONCERN

You can now immediately report non-emergency problems to the City of Winchester from your smartphone, tablet, or computer, thanks to our new partnership with SeeClickFix.

The City’s Fix It Winchester app (powered by SeeClickFix) helps residents connect with the City online or via their smartphone or tablet to request services or report issues.

Please note: This service is for non-emergency issues only. Because this system is not monitored 24/7, any issues related to public safety or requiring immediate attention (such as downed wires or tree limbs) should be reported directly to the Winchester Police Department’s non-emergency line at 859-745-7400.

You can use Fix It Winchester to report a variety of concerns, including:

  • Streets and sidewalks – potholes, debris in the roadway, or other hazards
  • Stormwater – clogged or damaged storm drains
  • Vegetation – trimming needed in alleys or rights-of-way, leaf pickup, or tree maintenance

To submit a report, enter the location of the issue, add an image (if available), type a description, and follow the prompts to submit your request.

How to Submit a Request

  1. Click “New Request” in the module above.
  2. Select the appropriate category for your request.
  3. Enter the address or location of the issue or drag the map marker to the correct spot. Confirm the location.
  4. If possible, add a photo. If no photo is available, click “No Photo.”
  5. Enter a description of the concern you are reporting.
  6. Select if you would like to submit under your name or anonymously.
  7. Register or sign-in to receive updates about the concern you have reported.

FAQs

1. What is Fix It Winchester?
Fix It Winchester is a tool that allows residents to notify the City about issues that need attention. You can take and upload photos of problems, pinpoint the exact location on a map, and receive updates as City staff respond or request more information.

2. What can I expect from using this system?
Fix It Winchester provides a simple and direct way to report concerns to the City. Public Works staff review and respond to submissions, working to resolve them efficiently. When submitting a report, please include a detailed address, description, and photo (if possible) to help staff investigate and address the issue appropriately. You are encouraged to include your email address so you can receive automatic updates as your request is reviewed and resolved. This system is best suited for service requests such as potholes or storm drain maintenance. For emergencies or public safety issues, please call the Winchester Police Department non-emergency line at 859-745-7400, as this system is not monitored continuously.

3. What problems does Fix It Winchester help solve, and how does it benefit residents? 
Fix It Winchester gives community members an easy way to report infrastructure issues and track progress without making a phone call. The app streamlines the process — allowing you to submit a photo, location, and description — and keeps you updated on the status of your report.

4. How does Fix It Winchester differ from other reporting options?
Requests appear on a map, allowing for easy tracking. 

  • Public requests remain visible for others to review and share.
  • The mobile app allows for convenient reporting on the go.
  • Photos can be taken and uploaded directly from mobile devices.

5. What should I not use this system for?
Do not use Fix It Winchester to report emergencies or issues requiring immediate attention. Instead, contact the Winchester Police Department non-emergency line at 859-745-7400. 
Additionally, long-term projects, community discussions, or multi-department issues should be directed to the appropriate department via phone or email, as they cannot be addressed through this service.

6. Will I receive updates on my request?
Yes. If you create a free Fix It Winchester account, you’ll automatically receive updates on your request.

7. What if I submitted a request but haven’t received a response? 
City departments receive many requests each day and work to respond as quickly as possible. If your request hasn’t been resolved yet, please be patient — staff are processing submissions in the order they are received.

8. Is there a cost to use Fix It Winchester?
No. The Fix It Winchester app and browser version are completely free to use.

Privacy Notice

City of Winchester Mobile App - Fix It Winchester

The City of Winchester uses SeeClickFix, an online and mobile service request system, to power its mobile app and reporting forms. SeeClickFix allows Winchester residents to easily report non-emergency issues to the City. You can access SeeClickFix on the web from a desktop computer, laptop, mobile phone, or tablet. SeeClickFix is a public application, which means the description you enter will be visible to the public. Your display name will also be visible unless you choose to submit your request as Anonymous. Your email address will never be displayed publicly.